Refund policy

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a refund, an image of your item must be provided showing the product not fully consumed. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at jessiearnoldcakes@gmail.com.

You can always contact us for any return question at jessiearnoldcakes@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items cannot be returned but can be refunded if eligible. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us about the item you have, and if a replacement would be suitable we can arrange this for the following week.

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jessiearnoldcakes@gmail.com.